Please note that items that expire sooner than 1 month from the date of the purchase are not eligible for a refund. For any other items to be eligible for a refund, you have to return the item you have purchased to us within 7 calendar days of the delivery.
If our products arrived damaged, rotten or contaminated in any way, please contact us right away and we will be happy to send a free replacement regardless of its expiration date. If anything is unclear or you have more questions feel free to contact our customer support team.
If you want to return a product,
- Please keep the product in the original packaging. In addition, the product must be unused and unwashed, with all tags intact. Contact our customer services department to get a free shipping label.
- Non-returnable products information visible in the product info/description section on the website/app: A few products may not be eligible for return and will be marked “Non-returnable” on the product details page.
- In case you are not available at delivery to check the quality of the product(s), you may raise a complaint within 24-48 hours of delivery. Similarly, in case any product is not delivered at the time of delivery, you may raise a complaint within 48 hours of delivery.
- To pass feedback to the merchants to improve the services, it is mandatory to share the images of the items which you were dissatisfied with. Subject to acceptance from the third-party seller of the product, the Company may take the returned product back and grant credit/coupon in lieu of the value of the returned product. Such credit shall be available for use against a subsequent invoice for transactions on the Marketplace.
- You may request for a refund/replacement within 7 days of delivery, for Electronics and Cookware products with all original tags & packaging intact in case of any quality issues. It is also requested that a user should check if the product seal is intact (i.e. not broken) while accepting the order to avoid any kind of damage related complaints post delivery.
- That in the event any product delivery is delayed or is returned from its destination on account of a mistake by you (e.g. providing the wrong name or address or other incorrect/misleading information), any additional costs incurred by the Company for re-delivery of the product(s) shall be borne by you.
- We will not be held responsible for any delay or failure to make delivery of your order if the delay or failure arises from any cause which is beyond our reasonable control.
- You will provide authentic information in all instances where any information is requested of you. We reserve the right to confirm and validate the information and other details provided by you at any point of time.
- If at any time, the information provided by you is found to be false or inaccurate (wholly or partly), we shall have the right in its sole discretion to reject registration, cancel all orders, and debar you from using its services and other affiliated services in the future without any prior intimation whatsoever, and without any liability to you.
Please Note: For payments made through electronic means like debit card, credit card, net banking, wallet etc. refund shall be made using the same payment mode. All refunds shall be made in Indian Rupees only.